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Our dedicated support team is ready to assist you with everything from technical troubleshooting to strategic guidance for your security needs.
Defense Solutions
Looking for anti-drone systems, military communications, and counter-UAV technologies
Learn moreTechnical Information
Get technical knowledge for deployment, integration, and troubleshooting
Learn moreMultiple Ways to Get Support
Choose the support channel that best suits your needs and preferences.
Live Chat
Connect with our support team in real-time for immediate assistance with your queries.
Priority Support
Dedicated to our enterprise clients and mission-critical deployments with SLA guarantees.
Knowledge Base
Explore our extensive documentation, FAQs, and step-by-step guides for self-service support.
Common Support Questions
Find quick answers to the most common questions about our products and services.
How quickly can I expect a response to my support request?
For standard support, we aim to respond within 24 hours. For customers with premium support contracts, we offer response times as quick as 2 hours. Critical security issues are prioritized regardless of support tier.
Do you offer 24/7 support for defense systems?
Yes, we provide 24/7 emergency support for mission-critical defense systems. Our dedicated team is always available to address urgent issues that affect operational capability.
How can I schedule on-site technical assistance?
On-site technical assistance can be arranged through your account manager or by submitting a request through our support portal. Please provide at least 5 business days notice for standard visits, though we can accommodate emergency situations with shorter notice.
What training options are available for new customers?
We offer comprehensive training programs including virtual instructor-led sessions, on-site workshops, and self-paced learning modules. Custom training packages can be tailored to your team's specific needs and security requirements.
How are security vulnerabilities handled?
We follow a responsible disclosure process for all security vulnerabilities. Our security team assesses and prioritizes each report, with critical issues addressed immediately. Regular security updates are provided to all customers, with emergency patches for high-severity issues.